Patient Satisfaction with Nursing Care in Ghana: A Scoping Review
Yula Salifu *
Department of Population and Reproductive Health, School of Public Health, University for Development Studies, Tamale, Ghana.
Torjim Salifu
Department of Applied Chemistry and Biochemistry, Faculty of Applied Sciences, University for Development Studies, Navrongo, Ghana.
Joseph Lasong
Department of Population and Reproductive Health, School of Public Health, University for Development Studies, Tamale, Ghana.
*Author to whom correspondence should be addressed.
Abstract
Aims: To assess patient satisfaction with nursing care and its associated factors in Ghana using Arksey & O’Malley scoping review framework.
Study Design: A scoping review employing broad literature search.
Place and Duration of Study: Papers published in Ghana on patient satisfaction with nursing care in Ghana between 2015 to 2020.
Methodology: Studies on patient satisfaction with quality nursing care in Ghana employing involving all study designs from 2015-2020 and published in English were included. An overall number of 25935 articles was found through database searching with no hand-picked articles from other sources. Records after duplicates removed were 15855 with 10080 duplicated items which were identified with the help of Mendeley, a referencing tool. Studies conducted among patients.
Results: Nurse-patient interaction significantly and positively relates to patient satisfaction with nursing care and the predictor of patient satisfaction. Patients perceived respectfulness, nursing skills and knowledge of nurses to contribute to satisfaction.
Conclusion: There is a need to improve nurses interpersonal communication skills and future studies on patients’ satisfaction with nursing care comprising of nurses to validate patients reported experiences of nursing care.
Keywords: Patient, satisfaction, nursing care, patient-centered care, quality health care